Privacy Policy


The Inocea Group takes the issue of collecting and processing your personal information seriously. We are committed to protecting your personal information and to informing you of your rights with respect to your personal information. We aim to set out clearly at the time we collect your personal information:

  • what your personal information will be used for;
  • where it will be processed; and
  • how long it will kept.

In this Policy, references to we or us or our are to the Inocea Group or whichever entity within our group you are in correspondence with.

1. Scope of our Policy

Our Policy applies to anyone who interacts with us and/or who enquires about our products and services or who makes use of them, via any media including email, website, apps, telephone etc.

2. What is personal information?

In most cases personal information is information relating to a living individual that can be used to identify or contact them.

3. What is processing?

We process your personal information when we collect, store, use in any way for any purpose or delete your personal information.

4. What personal information do we collect and why?

We usually collect personal information about you from you directly but in certain circumstances we may collect personal information on you from other sources such as publicly or privately available records. In general, the Inocea Group commonly collects personal information as follows:

  • Photographic ID and documents to verify both your identity and residential
  • Your contact details, including but not limited to, telephone numbers, location details such as personal or business address and email address in order to communicate with you
  • We may collect proof of age, in order to ensure that we may legally provide you with the relevant product or service
  • Bank details where you are required to make payment to us or we are required to remit payment to you.

We will always tell you beforehand about any use we make of your personal information if you have not already consented to such use. You are responsible for giving us accurate and up-to-date information. Where you provide us with information about other individuals in connection with your dealings with us, you must ensure that they agree to us using their information for the purposes set out in our letter of engagement or agreement and you will need to tell them how to find the Inocea Group Privacy Policy.

5. How do we use personal information?

We process personal information primarily for the purpose of providing a contracted service(s) to you but in addition to this we may use your information for the following purposes:

  • To meet a legal or regulatory requirement
  • To advise you of changes that may affect you that we feel are in your best interests such as communications about changes to our terms and conditions and policies. As this information is important to your interaction with Inocea, you may not opt out of receiving these communications
  • For internal administrative and accounting, auditing, data analysis and research purposes in the normal course of managing our business and to improve Inocea communications
  • If we believe that we have a legitimate interest or that you have a legitimate interest and to not use your personal information may have a negative impact on you.

6. Who processes your personal information?

Inocea Group personnel will process your information, however we may also arrange for third party service providers such as accountants or those appointed by an entity connected to you, our banks (for instance for making payments), regulatory bodies, your advisors or those appointed by an entity connected to you, our advisors, IT service providers, telecommunications providers, third party business processing providers or any potential acquiring party, bank or financing institution for Inocea’s legitimate business interests and with other parties with whom Inocea contracts to access and process your personal information in order for the relevant services are required. These third party service providers are variously under duties of client confidentiality covering the storage and disclosure of your personal information in order to safeguard it, prevent unauthorized access and to comply with relevant data protection laws.

7. Storing and deleting your personal information

The personal information that we hold may be retained and stored for a period after our relationship has ended. The length of the storage period is determined by relevant local data protection law and regulations. We will delete your personal information once it is no longer required for the processing purposes.

8. Cookies and other technologies

Inocea’s websites, email messages and advertisements may use cookies and other technologies. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non‑personal information. However, as Internet Protocol (IP) addresses or similar identifiers are generally considered personal information by some local laws, we also treat IP as personal information. 

9. Using your personal information for marketing

We may use your personal information for reasonable marketing purposes about our products and services and, topical news and information, if you have given your permission for us to do this.

10. Your right to access and correct your personal information

You have a right to have a copy of the personal information that we hold on you by contacting us or writing to us at the address below. You also have a right to require that any inaccurate personal information that we hold on you is corrected. If you find that any of your personal information is incorrect please contact us or write to us at the address below and we will correct it without delay. 

11. Sharing and transferring your personal information

We will never sell your personal information. We may share your personal information within the Inocea group of companies, with third party service providers to Inocea and regulatory or legal authorities only for the purpose of providing our contracted service(s) to you or as required by regulations or law. 

12. Changes to this Policy

We will place any updates to this Policy from time to time on our website. When we change this Policy in a material way, a notice will be posted on our website along with the updated Policy.

How to contact us

If you have any questions or concerns about personal information or our Policy or you wish to make a complaint about how we have processed your personal information, or you wish to exercise any of your rights as a data subject please send an email to You may also contact us by post at the following address:

Inocea Sarl
7th Floor, Gildo Pastor Centre
7 rue du Gabian
Monaco 98000

You also have a right to make a complaint to your local privacy Supervisory Authority where:

  • you are living
  • you work, or
  • the alleged infringement took place.

Please click here for a list of Supervisory Authorities in the EU*

*Please note that as this website is provided by the European Commission and not by the Inocea Group, and therefore our policies will not apply to your use of this website. You should check any policies the European Commission has provided with this website.

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